19
Networks in scope
Connect the accounts people already use
CommunicationOS covers 19 messaging networks. 10 are live today, 5 run in beta and 4 are in development. Every teammate reads the same inbox, and neither teammates nor conversations are billed.
10
Live today
5
In beta
4
In development
Live means you can connect an account today. Beta means the adapter runs in production accounts while coverage and reliability work continues. In development means the adapter is being built and cannot be connected yet.
Live
Connect an account today. New messages arrive from that point, and past conversations arrive separately from an archive you upload.
WhatsApp
Business accounts and the accounts your team already uses
Read the WhatsApp pageTelegram
Direct messages, groups, channels and supergroups
Read the Telegram pageSignal
Direct messages and group conversations in the shared inbox
Read the Signal pageDiscord
Servers, threads, forums and direct messages
Read the Discord pageSlack
Shared external channels and internal channels, with your own copy of each message
Read the Slack pageInstagram
Direct messages, story replies and comment handoff
Read the Instagram pageMessenger
Page inboxes in the same queue as every other network
Read the Messenger pageX
Direct messages and mention triage
Read the X pageEmail
Shared mailboxes and aliases, indexed beside the chat
Read the Email pageSMS
Two-way texting on the numbers you already own
Read the SMS pageBeta
Available for production testing while coverage and reliability work continue.
iMessage
Apple messages in the shared inbox
Read the iMessage pageReddit
Modmail, direct messages and mention watch
Read the Reddit pageTikTok
Business messages and comment triage
Read the TikTok pageMicrosoft Teams
External chats and internal channels in one inbox
Read the Microsoft Teams pageLinkedIn
Inbox, InMail and connection requests
Read the LinkedIn pageIn development
Being built. Join the waitlist and we will write when the adapter opens for testing.
Three ways messages get in
CommunicationOS tells you which routes a network has before you start. Connecting an account brings new messages in from that moment, and it never reaches back. Earlier conversations come from an archive you upload, or from a migration off the shared inbox you are leaving.
Connect an account
Connect a business account or an account your team already uses. New messages arrive in the shared inbox from that moment, and the account keeps working where the people writing to it already are.
Upload your own archive
If the network provides an account archive you can request, upload the file. Those earlier conversations join the same index and the same search as the new ones.
Migrate off a shared inbox
CommunicationOS migrates from 12 tools: Trengo, Front, Intercom, Zendesk, Help Scout, Missive, Crisp, Freshdesk, Gorgias, Twilio Flex, Gmail and Outlook, and the WhatsApp Business API.
A network that is not on this page
Enterprise accounts can ask for a network CommunicationOS does not list. A custom connector uses the same message fields and the same inbox controls as the supported networks.
Bring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.