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Networks live today
Turn WhatsApp voice notes into searchable deal records
A broker quotes a price in a voice note and shares certificate photos in a parcel chat. CommunicationOS indexes the audio and the images, so the desk searches carat weights, grading numbers, and terms when a question arrives.
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Platforms you can import from
Unlimited
Conversations on every plan
25 GB
Export ceiling on Scale
Unrecorded terms create expensive disputes
Diamond transactions move faster than the paperwork, so the terms sit in spoken audio. When the market moves or memory fails, finding what was said means scrolling through unindexed voice notes.
Pricing lives only in voice memos
A broker quotes a price per carat for a parcel in a twenty-second audio note. That figure stays on a personal handset and the ledger records none of it.
Many parcel groups open at once
Each parcel gets its own chat with the buyer, the broker, and the cutter. Finding which group discussed a particular stone means opening them one by one.
Trapped certificate report numbers
A photo of a GIA or HRD certificate arrives taken at an angle under office lamps. The grading number sits inside that image file instead of your inventory database.
Broker turnover takes deal records
When a broker moves to a firm on Hoveniersstraat, the supplier negotiations, client preferences, and pricing notes walk out inside a personal SIM.
Verbal terms on consignment memo
Stones leave on memo after a handshake in Schupstraat. Settling payment terms later depends on audio that may already be deleted from a broker phone.
What a parcel chat looks like inside
The transaction record stays open to your management team without a broker typing anything into a separate CRM.
“4.2 carat, F VS2, twelve forty per carat, memo thirty days.”
Voice note transcription
The broker sends an audio note. Speech recognition transcribes the mixed Gujarati and English dialogue and the agreed price per carat reads as text.
Certificate data extraction
The buyer posts a photo of an HRD report. Image recognition reads the certificate number, cut grade, and carat weight into the thread index.
Universal parcel search
Anyone on the desk searches by stone weight, certificate number, or buyer name and gets the original conversation with its media files.
Automated commitment spotting
Settlement dates and payment milestones mentioned in the chat are listed beside the thread, where the administrative team can see them.
Dispute resolution from the record
When a client questions a valuation months later, searching the parcel weight brings up the transcript of the note the price was agreed in.
Features this trade runs on
Multilingual audio transcription
Antwerp trading floors switch between Dutch, English, Gujarati, and Hebrew inside one sentence. Speech recognition transcribes those mixed recordings, and the quoted figures become searchable text.
Workspace record retention
Client histories, memo arrangements, and pricing negotiations stay in the company workspace when a broker changes desks. The colleague taking the accounts on reads the thread rather than starting again.
Visual certificate reading
Computer vision pulls grading details and serial numbers from photos of GIA and HRD reports taken on trading desks, and links them to the parcel conversation.
The channels carrying Antwerp trades
Brokers use WhatsApp for daily buyer communication and Signal for confidential rough negotiations. CommunicationOS brings those networks into one searchable desk archive.
Channel list and statusWhatsApp
Carries daily parcel offers, client voice notes, and fast price agreements between brokers.
Signal
Used for sensitive rough stone allocations, private syndicate terms, and large valuations.
Telegram
Carries international logistics coordination, customs updates, and overseas supplier chats.
iMessage
Direct communication with European retail jewellers and private buyers.
Email
Formal diamond certification dispatches, bank invoices, and legal export paperwork.
Audit readiness for diamond transactions
Belgian authorities and European anti-money-laundering directives require high-value dealers to verify transaction records and Kimberley Process data. When a regulator audits an older trade, you produce timestamped transcripts of the original voice notes alongside the banking files.
Kimberley Process records
Store import certificates and rough parcel descriptions alongside the broker discussions that arranged the shipment.
Anti-money-laundering audits
Produce a hash-verified communication history for a high-value transaction, as evidence to hand an auditor or a regulator.
Immutable record retention
Retain conversation records and original media files under legal hold settings that prevent accidental or deliberate deletion.
Audio transcription exports
Export timestamped transcripts of Dutch, Gujarati and English voice notes, with the original audio attached.
Retention windows, legal hold and eDiscovery exports are configured per desk. An Enterprise deployment keeps the archive on your own hardware with your own keys.
A trade district you can walk across
Hoveniersstraat, Rijfstraat, and Schupstraat hold the offices, and the Diamond Club van Antwerpen, HRD Antwerp, and the AWDC sit among them. It is a small community where the same brokers appear in each other's group chats, and where a deal is agreed on the pavement and confirmed in a voice note. That is why an organised digital record protects the house.
Antwerp diamond district
Bourses in the district4
Core trading streetsHoveniers, Schup, Rijf
Governing trade bodiesAWDC, HRD, DCA
A polished trading desk on WhatsApp
Diamantclub Trading NV agrees prices by voice note. Here is what the inbox does with those notes.
Read the customer workflowsDiamantclub Trading NV
Prices are agreed in WhatsApp voice notes. Each note is transcribed into the thread, so the figure that was spoken can be found by searching the conversation.
What this desk asks first
Ask us directlyWill our brokers resist using this software on their desks?
Brokers connect the accounts the desk already uses. There is no CRM to log into and no deal summary to type. The audio and the photos are indexed in the background.
Can the transcription handle Gujarati and Dutch diamond terminology?
Transcription covers Dutch, Gujarati, English, and Hebrew, including recordings that switch language inside one sentence. Run it on your own notes and read the transcripts before you commit.
Can we restrict junior brokers from seeing partner client conversations?
Permissions restrict access by desk, seniority, or channel. Management reads the floor records and the audit logs, and an individual broker sees the accounts and client chats assigned to him.
Protect your trading floor records
Book a consultation at our Antwerp office or an online technical review. We set up an indexed archive on your existing broker numbers.