Reddit modmail and community threads
Subreddit modmail and direct messages become one structured queue, and mentions are tracked without anyone watching subreddits by hand.
Available for production testing while coverage and reliability work continue.
How Reddit connects
The subreddit your team moderates connects, along with the account it answers from. Modmail, direct messages and the keywords you name arrive in the shared inbox from that moment.
Reddit modmail is a support channel. CommunicationOS treats it like any other queue, with the subreddit and the parent thread attached to every message.
What you connect
A subreddit your team moderates, plus the account it answers from
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Modmail, direct messages and mention watch.
Modmail as a shared queue
Direct message inbox
Subreddit context attached
Mention watch
Messages indexed from the connection onward
What the models do on Reddit
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on Reddit are turned on here.
Sender context
A modmail conversation shows the sender's earlier messages to your team.
Thread monitoring
A mention buried in a large comment section surfaces as one item in the queue.
Moderation history
Earlier removals and bans your team recorded sit next to the incoming message.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Modmail and direct messages sit in one queue and export on request.
Export formats
Plus the original media beside them.
Reddit history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
Reddit, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan our team answer modmail without sharing Reddit logins?
Yes. Modmail routes to the shared inbox and replies go out under the subreddit identity, so no personal account is passed around.
How do mentions show up in the inbox?
When somebody tags your username or a monitored keyword, the comment and its parent post arrive together.
Are internal moderator notes kept separate?
Yes. Moderator discussion stays apart from public replies, so your team can settle something before anybody answers.
Bring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.