Microsoft Teams external chats
External supplier chats and internal Teams channels arrive in the same view as your WhatsApp threads, against one contact record.
Microsoft Teams
Available for production testing while coverage and reliability work continue.
How Microsoft Teams connects
A Microsoft 365 account your organisation controls connects, and from that moment the chats and channels it allows arrive in the shared inbox.
Teams carries the enterprise side of a supplier relationship. An external chat arrives in the same inbox as the WhatsApp thread with the same supplier.
What you connect
A Microsoft 365 account your organisation controls
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
External chats and internal channels in one inbox.
External chat in the shared inbox
Channel messages indexed
Meeting chat archived
Identity matched against email
Messages indexed from the connection onward
What the models do on Microsoft Teams
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on Microsoft Teams are turned on here.
Identity matching
An external Teams profile is matched to the email address you already hold.
Meeting chat in the thread
Sidebar chat from a recurring call indexes beside the direct messages with the same person.
Linked document reading
A spreadsheet or document your team shares in chat is indexed and searchable.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. What is indexed exports as JSON with its thread structure intact.
Export formats
Plus the original media beside them.
Microsoft Teams history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
Microsoft Teams, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyDoes the adapter carry external chats?
Yes. When an external partner messages your organisation over Teams, the conversation appears in your queue with the sender already identified.
Which chats and channels get indexed?
The ones your organisation allows and your team maps. Nothing outside that map is read.
How does channel routing work across departments?
Map specific Teams channels to different CommunicationOS workspaces, so finance and support do not see each other's queue.
Read these next
All channels and their statusShared external channels and internal channels, with your own copy of each message
Open the Slack pageShared mailboxes and aliases, indexed beside the chat
Open the Email pagePlans start at $39 a month for 3 connected accounts. Teammates and conversations are not billed.
Compare the plansBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.