5
Products priced
Compare 5 inbox products
We read the public pricing page of each product on 24 August 2026. The table shows base price, included users, conversation allowances, extra fees and export terms, with the arithmetic written out.
24 August 2026
Pages read
Accounts
Our meter
$0
Conversation overage
What each platform meters on your monthly bill
The pricing meter decides your cost when message volume climbs. A platform that bills by seat or by conversation charges you more in the months when business is good.
| Product | Meters | Entry price | Grows with | A busy month |
|---|---|---|---|---|
| CommunicationOS | Connected accounts | $33/mo paid annually | Connected accounts set the plan | No per-conversation fee; indexed storage above the allowance is billed on top |
| Trengo | Conversations | €299/mo paid annually | 6,000 conversations a year on Boost, 18,000 on Pro, then €15 per 100 on annual billing | Costs more, per 100 conversations |
| Front | Seats | $25/seat/mo paid annually | $25 to $105 per seat per month, with AI sold as a further per seat add-on | Holds, until you hire someone |
| Intercom | AI resolutions | From $29/seat/mo | $0.99 per resolved outcome, charged on top of every seat | Costs more, per resolution |
| Zendesk | Agents and add-ons | $19/agent/mo paid yearly | $19 core, $55 omnichannel, $115 top tier, plus $1.50 to $2.00 per AI resolution | Costs more, per resolution |
Each competitor figure was read off the vendor's own public pricing page on 24 August 2026. Each comparison page links to its source. Trengo publishes in euros and we publish in US dollars, and we do not convert between currencies, so each price in this table stands in the currency its vendor charges.
Pick the one you are quoting against
CommunicationOS vs Trengo
Trengo serves European retail shops and charges by annual conversation volume.
Conversations
€299/mo paid annually
Dutch omnichannel inbox for mid-market European retail and travel.
Read the comparisonCommunicationOS vs Front
Logistics teams pick Front for email workflows, where costs scale with every user licence.
Seats
$25/seat/mo paid annually
Shared inbox and ticketing, strong with logistics and travel operations desks.
Read the comparisonCommunicationOS vs Intercom
SaaS companies use Intercom to deflect tickets, paying for resolved outcomes and seat add-ons.
AI resolutions
From $29/seat/mo
AI-first customer service, strong with SaaS and ecommerce support teams.
Read the comparisonCommunicationOS vs Zendesk
Large support centres run on Zendesk, buying agent tiers and administrative bundles per person.
Agents and add-ons
$19/agent/mo paid yearly
The incumbent enterprise ticketing platform, built for large contact centres.
Read the comparisonHow to spot a hidden conversation cap
A headline price can sit above usage ceilings written into the plan. Look for these six billing patterns before committing your team to an annual contract.
The big annual conversation pool
Trengo's Pro plan includes 18,000 conversations a year, read on 24 August 2026. Divided by twelve that is 1,500 a month. Work out your own monthly volume before you sign anything.
The rolling conversation window
Trengo's conversation counter resets after seven days, read on 24 August 2026, so a reply on day eight starts another billable conversation. Check the reset window in the contract you sign.
The separate AI seat surcharge
Intercom sells Copilot at $29 per agent a month and Zendesk sells its Copilot at $50 per agent a month, both read on 24 August 2026. Check whether an AI assistant costs extra on top of every licence.
The fee per resolved outcome
Intercom charges $0.99 per Fin resolution and Zendesk charges $1.50 to $2.00 per automated resolution, both read on 24 August 2026. A fee per closed thread makes a busy support month unpredictable.
Channel ceilings tied to plans
Front's Starter plan stops at 10 seats and one channel type, read on 24 August 2026. Check the channel and inbox ceiling on the tier you plan to buy, and what an upgrade costs per seat.
The markup on third-party channels
Front adds a 20% administration fee on top of Meta's WhatsApp bill, read on 24 August 2026. Verify whether messaging infrastructure carries a middleman markup.
Figures were checked on 24 August 2026; recheck before purchase. If your desk needs deflection bots or heavy workforce scheduling, we will tell you to buy them instead.
Bring the whole team, pay for accounts
Unlimited conversations and unlimited teammates on the paid plans. There is no per-conversation fee; connected-account limits and indexed-storage overage still apply.