WhatsApp for the whole team
Business accounts and the accounts your team already uses arrive in one shared inbox. Teammates reply together without passing a handset around.
Connected accounts are running in production today.
How WhatsApp connects
A business account connects, and so does an account your team already uses. Either route puts new messages in the shared inbox from the moment it connects, and the account keeps working where your customers already write to it.
WhatsApp carries client work and group chats. A business account and an account your team already uses both arrive in the shared inbox, where several teammates read and answer without passing a handset around. New messages arrive from the moment an account connects.
What you connect
A business account, or an account your team already uses
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Business accounts and the accounts your team already uses.
Voice notes transcribed
Group chats indexed and searchable
Photos and documents read on arrival
Several teammates answer one account
Delivery receipts kept with the message
What the models do on WhatsApp
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on WhatsApp are turned on here.
Voice note transcripts
An incoming voice note becomes text, so a teammate can read the audio quietly.
Drafts in your writing style
The drafting model reads messages you have sent and prepares the reply in your own wording.
Group digests
A busy group chat becomes one short list of what was decided and what is still open.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Voice notes are transcribed as they arrive, so the search covers the audio and the text together.
Export formats
Plus the original media beside them.
WhatsApp history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
WhatsApp, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan several people work one WhatsApp account at the same time?
Yes. Your team reads and answers from the shared inbox, and nobody signs anybody else out.
Which WhatsApp account do we connect?
Setup names the routes available to you and confirms the account before anything connects. A business account and an account your team already uses read the same way in the inbox.
Does connecting a WhatsApp account bring the messages already on it?
No. Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. The account keeps working either way.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.