Telegram for high-volume group chats
Supergroups, channels and client direct messages arrive in one inbox. Topic threads stay separate and revisions stay on the record.
Telegram
Connected accounts are running in production today.
How Telegram connects
A business account connects, and so does an account your team already uses. Both land in the same queue, and every message carries the same fields whichever route it came in on.
Telegram carries large group conversations. Supergroups, channels and direct messages arrive in the shared inbox from the moment the account connects, and every message after that is indexed and searchable.
What you connect
A business account, or an account your team already uses
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Direct messages, groups, channels and supergroups.
Supergroups and channels indexed
Messages indexed from the connection onward
Revisions kept under your retention policy
Files and images indexed
Topic threads kept separate
What the models do on Telegram
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on Telegram are turned on here.
Supergroup digests
A day of posts in a large group becomes a short list of decisions and open questions.
Revision tracking
Where the network sends a revision, the earlier version stays with the message, so a changed date or figure is still on the record.
Promotion filter
The noise filter holds back automated promotion accounts before anyone reads them.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Where the network sends a revision, both versions stay for as long as your retention policy says.
Export formats
Plus the original media beside them.
Telegram history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
Telegram, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyHow do Telegram topic threads appear in the inbox?
Each forum topic in a supergroup arrives as its own conversation, so your team assigns and resolves topics separately.
Can we connect a business account alongside an account we already use?
Yes. Both feed the same queue and read the same way in the inbox.
Are edited Telegram messages kept?
Where the network sends a revision event, CommunicationOS keeps the message as it first arrived and every version after it. Your retention policy decides how long both stay.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.