iMessage routes to the shared inbox
Client texts arrive in the shared inbox, where several people read and answer Apple messages through one interface. iMessage is in beta and setup confirms the account it answers on.
iMessage
Available for production testing while coverage and reliability work continue.
How iMessage connects
iMessage is in beta. Setup confirms which account it answers on, and from the moment it connects those messages arrive in the shared inbox beside every other network.
Apple messages arrive in the shared inbox, where several teammates read and answer them in one place. iMessage is in beta, and the account it answers on is confirmed during setup.
What you connect
An account confirmed during setup
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Apple messages in the shared inbox.
Several teammates answer one account
Attachments and reactions indexed
Group chats supported
Messages indexed from the connection onward
Transcript export
What the models do on iMessage
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on iMessage are turned on here.
Reaction tracking
A thumbs up or a heart attaches to the exact message it was aimed at.
Screenshot reading
A screen grab a customer sends becomes text you can search.
Commitment tracking
A date agreed in a text is flagged and kept beside the message it came from.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Attachments are kept at full resolution and transcripts export as CSV or JSON.
Export formats
Plus the original media beside them.
iMessage history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
iMessage, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan several people work one iMessage account?
Yes. Incoming messages land in the shared inbox, where teammates assign conversations, leave internal notes and send replies.
Does connecting bring the messages already on the account?
No. Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index.
What happens with a group iMessage thread?
A multi-party chat arrives as its own group thread, with each participant and their individual replies shown.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.