LinkedIn messaging in the shared inbox
InMail and executive message queues arrive in one place, so an early conversation is captured before it moves to email.
Available for production testing while coverage and reliability work continue.
How LinkedIn connects
An account your team already uses connects, and from that moment its messages, InMail and connection requests arrive in the shared inbox, filed against the same person record.
A business relationship can start with a LinkedIn message. Connecting the account means the record starts at that message rather than at the first email.
What you connect
An account your team already uses
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Inbox, InMail and connection requests.
Inbox and InMail in one queue
Connection requests triaged
Identity matched against email
Spam shield tuned for recruiters
Messages indexed from the connection onward
What the models do on LinkedIn
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on LinkedIn are turned on here.
Recruiter filter
The spam shield separates a buyer enquiry from a cold recruiting pitch.
Profile detail in the sidebar
The sender's job title and company appear beside the conversation.
Follow-up watch
A contact whose reply pattern has slowed is flagged to the account owner.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Threads, InMail records and attachments from the connection onward stay exportable.
Export formats
Plus the original media beside them.
LinkedIn history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
LinkedIn, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan staff draft replies for an executive's LinkedIn account?
Yes. A teammate reads the incoming InMail, writes a draft, and sends it through the connected account once it is approved.
Does connecting LinkedIn pull in old message history?
No. Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index.
How are connection invitations handled?
An incoming connection note arrives as an item in the queue, and you accept or decline it from the same inbox you answer messages from.
Bring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.