25 GB
Export ceiling on Scale
Download your history when you want it
Export standard files with the original media included. You can take the archive out without a support ticket or a data request.
12
Platforms you can import from
5
Standard file formats
30 days
Export access after cancellation
Five formats, and the media as it arrived
Build an archive without waiting for anyone to approve it. The files open in standard desktop tools, and the attachments come out at their original size.
JSON
Structured message trees with timestamps, routing metadata, participant IDs and delivery receipts.
MBOX
Standard mailbox format, ready to import into Apple Mail, Thunderbird or an enterprise mail store.
HTML
Standalone pages that show conversation threads and media offline in any modern browser.
CSV
Flat message rows shaped for Postgres, Snowflake, Excel or your own data pipeline.
Paginated transcripts with page numbers, participant records and timestamps.
Original media
The JPG, PNG and PDF files as they arrived, at their original size and with no watermark.
One trigger
Request an export from the dashboard. CommunicationOS builds the archive and sends a signed download link with an SHA-256 checksum.
Media included
The archive carries the original attachments beside the message data rather than a link that expires.
No approval queue
A download starts when you ask for it. There is no support ticket and no data request to file.
Export ceiling
25 GB
Messages and media in one archive on Scale. Starter and Team build 1 GB per export and can run exports subject to plan ceilings and reasonable-use controls. Enterprise export limits are set in the order form.
Each archive ships with an SHA-256 checksum file, so you can confirm the download matches what was built.
Bring your existing conversations with you
Changing help desk should not cost you the record of what was agreed. The importer pulls conversations, contact profiles, attachments and internal notes from 12 platforms into the same index as your new messages.
Authorise the source
Connect the Trengo, Front, Zendesk or Intercom account you are leaving with admin OAuth credentials, or upload the archive a messaging network gave you.
Check a sample
Import a sample of threads first and read them to confirm the field mapping and the attachments.
Run the migration
The importer brings the message history, customer labels and custom fields across in the background while new messages keep arriving.
Read the migration log
A line-by-line log lists what came across, with counts for conversations, files and users.
Platforms you can import from
Trengo
Front
Intercom
Zendesk
Help Scout
Missive
Crisp
Freshdesk
Gorgias
Twilio Flex
Gmail and Outlook
WhatsApp Business API
Vendor macros and custom widget settings cannot transfer. Message text, attachments, internal notes, timestamps and contact records do come across, and our engineers rebuild the macros with you while you set the workspace up.
An archive counsel can work with
Hold messages for an internal audit or a regulator. A legal hold freezes the mailbox against any change, while your retention rules purge everything outside the hold on schedule.
Retention policy per channel
Set a deletion schedule for each network. Purge SMS after two years and keep contract mail indefinitely.
Legal hold
Freeze named threads or a whole mailbox in one action, blocking edits and deletion until the hold lifts.
eDiscovery package
Build a legal package with an SHA-256 manifest, so a recipient can check the files have not changed since export.
Append-only audit log
Every message view, edit, assignment change and export request writes a row that cannot be altered.
The compliance archive, legal hold, the eDiscovery export and the audit log start on the Scale plan and stay on Enterprise.
Encrypt the archive with your own keys
Hold the encryption root in AWS KMS, Google Cloud KMS or HashiCorp Vault. CommunicationOS encrypts every database volume and media store with your customer-managed key. Revoke that key and our servers lose the ability to read your data.
External KMS
Your master keys stay inside your own cloud under your own access policies.
Key rotation
Rotate keys in your cloud provider without inbox downtime and without breaking search.
Revocation
Revoke the key and the message archive locks across our infrastructure.
Key in use
30 days to take your archive out
Cancel and the account enters a 30-day window. You keep read access and can download the archive, the media and the audit log. After the window closes, live data is removed within 7 days and targeted deletion reaches backup copies within 14 days.
Day 0
The subscription ends. Incoming routing stops. Dashboard access and the export tools stay open.
Days 1 to 30
Download the archive in JSON, MBOX or CSV. Support will also build a final bundle for you.
After day 30
Live data is deleted within 7 days. Backup copies are purged within 14 days of that deletion, subject to legal hold.
Ask us on the way out and an engineer will build the final archive for you. The files you download stay readable in standard tools after the account closes.
More of the platform
Unified inbox
10 live networks and 5 in beta in one shared timeline.
AI layer
Summaries, commitments and follow-ups ready before you open a thread.
History and search
Past conversations in one index, searchable by topic.
PersonaLearn
Replies drafted in your own writing style.
Apps
Web, macOS, Windows, iOS and Android.
Integrations
Sync for your CRM, billing system and issue tracker.
Keep ownership of your records
Import the conversations from your current help desk, then export indexed data and original media up to the plan ceiling.