TikTok business messages in the same queue
Business direct messages and video comments arrive together, so an enquiry is captured while the account is still growing.
TikTok
Available for production testing while coverage and reliability work continue.
How TikTok connects
A business account your team runs connects, and from that moment its direct messages and the comments you follow arrive in the shared inbox, each carrying the video it came from.
TikTok business messages arrive in the same queue as every other network. Connecting the account starts the record from that moment.
What you connect
A business account your team runs
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Business messages and comment triage.
Business inbox in the same queue
Comment triage
Video context attached
Media read on arrival
Messages indexed from the connection onward
What the models do on TikTok
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on TikTok are turned on here.
Video attached
A product question shows the clip the person was watching.
Comment triage
The classifier marks a comment that reads as a buying question so a direct message goes out.
Media reading
A photo or clip a customer sends becomes a text summary you can search.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Every message and attachment after the connection is kept and exports on request.
Export formats
Plus the original media beside them.
TikTok history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
TikTok, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan we bring TikTok messages from before we connected?
Not through the connection. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index.
How does a teammate see which video prompted the message?
CommunicationOS attaches the video and its thumbnail to the conversation, so the clip is on screen while the reply is written.
Can several people answer TikTok enquiries?
Yes. The team shares one queue, and nobody has to sign into the mobile app to answer.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.