Discord servers and direct messages in one inbox
Community channels, private direct messages and ticket threads arrive together. A conversation routes by the roles the sender already holds.
Discord
Connected accounts are running in production today.
How Discord connects
A CommunicationOS application joins the server your team runs. Teammates connect their own Discord accounts as well, so direct messages arrive in the same shared inbox.
Discord carries communities and support. A server arrives channel by channel from the moment it connects, and a message that needs a person routes into the same queue as every other network.
What you connect
A server your team runs, plus the accounts teammates connect
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Servers, threads, forums and direct messages.
Server messages indexed from the connection onward
Forum and thread structure kept
Role-aware routing
Reactions and revisions kept under your retention policy
Attachments indexed
What the models do on Discord
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on Discord are turned on here.
Forum thread summaries
A long forum post becomes a short brief with the question and the state of the answer.
Role-based triage
An incoming question routes by the sender's server roles, so paying members skip the queue.
Drafts with context
A draft reply carries context from server documents and the tickets your team already resolved.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Reactions and revisions stay for as long as your retention policy says, where the network sends them.
Export formats
Plus the original media beside them.
Discord history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
Discord, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan staff answer Discord direct messages without handing over credentials?
Yes. Each person links their own account once. After that the team reads and answers direct messages from the shared inbox.
Does the adapter support forum channels and threads?
Yes. A thread or forum post maps to one conversation and keeps its parent channel and its nested replies.
How are reactions and message edits handled?
Where the network sends a reaction or a revision, CommunicationOS records it against the conversation. Your retention policy decides how long it stays.
Read these next
All channels and their statusShared external channels and internal channels, with your own copy of each message
Open the Slack pageDirect messages, groups, channels and supergroups
Open the Telegram pagePlans start at $39 a month for 3 connected accounts. Teammates and conversations are not billed.
Compare the plansBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.