Seats
Front meters
Invite your staff without paying per seat
Front charges per user per month with extra fees for WhatsApp and AI. We bill per connected account with unlimited seats.
$25/seat/mo paid annually
Front entry price
Accounts
We meter
None
Our conversation cap
Who each product is for
Buy Front if this is you
Logistics dispatchers and travel operations desks are Front's core market. Its plans list shared email workflows, internal comments and calendar scheduling.
Email handled as a team sport, with comments and shared drafts
Calendar and meeting scheduling inside the inbox
A rules engine for message assignment
Reporting on response time and workload
Free guest accounts for colleagues who only comment
Buy CommunicationOS if this is you
B2B companies running long-term client relationships across modern messaging apps fit our platform. You get the networks you connect and your whole staff, billed per connected account with no seat fee.
Where Front costs more
Omnichannel starts at Professional, $65 per seat per month
Starter stops at 10 seats and one channel type
Copilot, Smart QA and Smart CSAT are separate per seat add-ons
Native WhatsApp bills Meta's charge plus a 20% admin fee
A fifteen person desk, costed
15 people on omnichannel over twelve months, with both sides paid annually and an AI assistant for the team.
Front Professional
Omnichannel starts here, Starter is capped at 10 seats and one channel type
Professional seats
$11,700
Copilot for all 15 people
$3,600
Twelve months
$15,300
CommunicationOS Team
10 connected accounts, unlimited people, AI layer included
Team plan, billed once a year
$790
AI for all 15 people
$0
Twelve months
$790
$15,300 on Front against $790 on Team, both for twelve months on annual billing. $15,300 ÷ $790 = 19.4, so the year on Front costs more than nineteen times as much.
Front Starter for a smaller version of the same desk
$3,000
Native WhatsApp sits on top of both totals for Front, at whatever Meta bills plus 20%. Front's guest accounts are free, so people who only comment cost nothing there either. The $790 assumes indexed storage stays inside Team's 10 GB allowance; storage above the allowance is billed on top.
Front figures read from their public pricing page on 24 August 2026. Our figures come from our pricing page.
The whole table, including where they win
| Capability | CommunicationOS | Front |
|---|---|---|
| Entry price, annual billing | $33/mo | $25/seat/mo |
| Conversation limit | Unlimited | Unlimited |
| Cost per extra conversation | $0 | $0 |
| Teammates | Unlimited, free | Per seat |
| Omnichannel seat price | $0 per teammate | $65/seat/mo |
| Top tier seat price | $0 per teammate | $105/seat/mo |
| Starter seat cap | None | 10 seats, one channel type |
| AI as a seat add-on | Included | $20 to $25/seat/mo |
| AI agent per conversation | $0 | Autopilot from $0.05 |
| WhatsApp markup | None | Meta bill plus 20% |
| Channel ceiling | The accounts on your plan | 10 to 50 per licence |
| Guest commenters | Unlimited teammates | Free guest accounts |
| Calendar and scheduling | No | Yes |
| API rate limit increase | No add-on fee | $200 per 100 req/min |
Sometimes Front is the better buy
Choose Front if
You need shared email workflows with built-in meeting scheduling and calendars.
You need the integrations with other business tools that Front lists.
Your staff works primarily in email and needs rule-based message assignments.
Operations managers need specific analytics on shift handoffs and email response.
You want free guest accounts for staff who only need to comment on email threads.
If two or more of these describe your team, buy Front. Tell us and we will say so on the call.
Choose CommunicationOS if
Connect ten live networks now and five more in beta, instead of hitting Front's channel ceilings.
Invite your entire team without paying $25 to $105 per seat every month.
Connect native WhatsApp without paying Front's 20% surcharge on Meta's bill.
Get AI features included instead of buying $20 to $25 monthly seat add-ons.
Starter plans include 3 connected accounts for $39 a month with unlimited users.
This suits a desk carrying long client relationships across several networks, where the history has to stay searchable and stay with the company.
Bring the archive with you
A Front migration starts after you authorise the source account or upload its export. Imported message bodies, tags, contacts and inboxes stay searchable for the life of the account.
Import from Front
You request the export
Request the export available under Front's current terms, then inspect its fields before migration.
We ingest the export
We ingest the authorised export while the old desk remains available.
Threads get stitched back together
Identity resolution merges the same person across networks into one history.
Imported records stay indexed
Imported records stay indexed for the life of the CommunicationOS account and count towards your indexed storage.
How does Front pricing work per seat?
Front charges $25 per seat monthly on Starter with a 10 seat cap and one channel type. Professional costs $65 per seat and Enterprise costs $105 per seat on annual billing. AI add-ons cost an extra $20 to $25 per seat monthly.
Does Front charge extra for WhatsApp?
Yes. Front charges you whatever Meta bills for your WhatsApp Business API usage, plus an extra 20% administration fee. CommunicationOS lets you connect WhatsApp directly with no added percentage markup.
How do channel limits compare between Front and CommunicationOS?
Front caps channels at 10 per licence on Starter, 30 on Professional and 50 on Enterprise. CommunicationOS charges $39 monthly for 3 connected accounts, $79 for 10 accounts and $499 for 50 accounts, across ten live networks with five more in beta.
Can I migrate my message history out of Front?
Yes. A Front migration starts after you authorise the account or upload its export. Imported tickets, tags, customer records and message history stay indexed and searchable for the life of the account.
Leave the meter behind
Unlimited conversations, unlimited teammates, and a migration that starts after you authorise the source account or upload its export.