Email that reads as one thread
Shared mailboxes and personal aliases arrive in one inbox, and a mail thread reads beside the chat that referenced it.
Connected accounts are running in production today.
How Email connects
A mailbox or a shared alias your team already uses connects. New mail arrives in the shared inbox from that moment, routes into a team queue, and any message can be given an owner.
Email carries contracts and invoices. It indexes beside the chat that referenced it, so a thread that starts on WhatsApp and ends in a PDF reads as one conversation.
What you connect
A mailbox or shared alias your team already uses
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Shared mailboxes and aliases, indexed beside the chat.
Attachments and PDFs read
Mail threads merged with chat
Shared aliases and assignment
Signatures and quoted replies stripped
Earlier mail from an archive you upload or a shared inbox migration
What the models do on Email
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on Email are turned on here.
Invoice reading
Line items and payment dates come out of an attached invoice or order.
One conversation across networks
A thread that moves from chat to email to a PDF reads as a single conversation.
Spam shield
Cold outreach and phishing are held back before they reach a queue.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Email has a second route for earlier mail: Gmail and Outlook are two of the 12 shared inbox tools CommunicationOS migrates from, so a mailbox can come across that way instead. A mailbox exports as MBOX and JSON with the original files beside it.
Export formats
Plus the original media beside them.
Email history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
Email, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyHow does the inbox handle a shared mailbox like sales@?
The shared mailbox connects as one account. Several teammates draft replies against it and any message can be assigned an owner.
Can the model read a scanned PDF attachment?
Yes. The document model reads multi-page scans and puts what it finds beside the message in the inbox.
Does connecting a mailbox change how it works elsewhere?
No. Mail keeps arriving where it already did. CommunicationOS reads alongside, indexes it, and sends from the same address when you reply here.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.