$39
Starter, 3 connected accounts
Peak retail volume with no per-conversation fee
Bring customer queries from Instagram, TikTok, WhatsApp, and email into one queue. A fourth-quarter volume spike adds no charge for the extra conversations.
$0
Per-conversation surcharge
10
Networks live today
Unlimited
Conversations on every plan
Seasonal volume spikes inflate software bills
November and December bring the year's heaviest customer traffic. An inbox that charges by the conversation sends its largest invoice straight after Black Friday.
Overage fees on holiday sales
A wave of order tracking questions pushes you past the conversation tier, and the shared inbox provider bills the overage.
Social messages slip away
Instagram direct messages and TikTok comments stay inside the social apps, away from the order records and the email history.
Fragmented customer handles
The same buyer writes from an Instagram username and an email address, and gets two answers with two discount codes.
Repetitive shipping questions
Agents retype the same answers about return policy and international delivery dates all day.
Features this trade runs on
Spam and noise filtering
Promotional spam, bot tags, and sales pitches leave the main queue, so what remains is a customer asking about sizing or a pending delivery.
PersonaLearn draft responses
The model reads replies your team has already sent and prepares the next one in that wording. A human edits and sends it.
Account-based subscriptions
You pay for the retail channels you connect rather than the tickets they carry. There is no per-conversation fee and no per-seat fee.
Where retail customers message you
Route customer conversations from Instagram Direct, TikTok comments, WhatsApp, Messenger, and store email addresses. Each one counts as a connected account, and conversations are unlimited.
Channel list and statusInstagram
Direct messages and story replies, the first place a sizing question arrives.
TikTok
Comments and direct messages from the audience a paid campaign just reached.
WhatsApp
Order tracking, delivery windows, and repeat buyers who prefer chat to email.
Messenger
Pre-sales questions and public complaints arriving from your shop page.
Email
Returns, refunds, and the receipts a dispute is settled with.
Retail data privacy standards
Consumer retail operations follow GDPR rules on customer records. A deletion request is processed across the linked channels and the search index together. Customer contact data is encrypted at rest, with European residency available.
Security detailA high-volume consumer support desk
Lebara Mobile Group runs consumer support priced per connected account. Here is how the shared inbox carries that traffic.
Read the customer workflowsLebara Mobile Group
Support conversations from several European markets arrive in one shared inbox. The assignee and the internal notes stay with a thread as it moves between departments.
What this desk asks first
Ask us directlyHow do our software costs change during Black Friday?
There is no per-conversation fee. We charge for connected accounts, and conversations and teammates are unlimited on every plan. Indexed storage is metered against the plan allowance.
Can we maintain our brand voice across multiple support agents?
PersonaLearn reads the replies your team has approved and drafts new ones in that wording. An agent reviews each draft before it sends.
How does the system handle buyers who message on both Instagram and email?
Identity resolution links the social handle and the email address to one profile, and the whole history reads as one thread.
Price your retail channels, not your conversations
Pricing counts your connected accounts. Request access and connect your first store channels.