16
Native integrations
Connect the inbox to your other tools
Sync contacts and conversation metadata with your CRM or issue tracker. Use webhooks for the rest.
Two-way
Synchronisation model
10
Live networks feeding the sync
5
MIT SDK languages
CRM and contacts
Keep deal records, contact cards and conversation transcripts in step with your sales database. Each one writes only what you enable and the connected account authorises.
HubSpot
Attaches WhatsApp and email transcripts to the matching HubSpot contact and deal record.
Salesforce
Maps an incoming sender to a Salesforce lead and logs the conversation against the open opportunity.
Pipedrive
Creates a Pipedrive activity when a customer writes in, and links the transcript to the deal stage.
Commerce and billing
Pull order data, invoice status and payment events into the sidebar beside the conversation. Reads and writes stay inside what the connected account authorises.
Shopify
Matches a customer phone number to a Shopify account and shows recent orders, tracking links and fulfilment status.
Stripe
Shows payment history and failed invoice alerts in the sidebar, and sends a payment link into the thread.
Operations and storage
Push structured conversation data, notes and meeting records into your internal systems. You choose which of these run and what they may send.
Notion
Sends a resolved conversation and its commitments into a structured Notion database.
Airtable
Appends contact details, labels and attachments into the Airtable base you choose.
Google Sheets
Logs the enquiries you choose, with timestamp and assignee, to a central sheet for your own reporting.
Zapier
Fires a multi-step Zap when a new message matches a label or misses a reply target.
Zoom
Builds a Zoom meeting link inside the composer and drops it into the open thread.
Ticketing and issues
Link a customer conversation to the internal ticket and the channel your team already watches. Each link runs on the account you connect and the permissions it grants.
Zendesk
Syncs a customer conversation into a Zendesk ticket and mirrors internal comments across both systems.
Intercom
Routes Intercom messenger conversations into the unified inbox next to WhatsApp and SMS.
Linear
Creates a Linear issue from a customer bug report with a link back to the source thread.
Jira
Opens a Jira Service Management ticket from a customer request and posts status updates back into the chat.
Slack
Posts an escalation or a named account's message into the internal Slack channel your leads watch.
Outlook
Syncs calendar availability for scheduling and mirrors mail threads inside the unified inbox.
Two-way sync with a durable queue
Connected systems stay synchronised, and queued changes retry after a temporary outage. While the other system is unreachable, our delivery queue holds the events in an encrypted buffer.
Two-way contact sync
A contact detail changed in your CRM arrives in CommunicationOS, and a change made here goes back the other way.
Field mapping
Map a custom field such as account tier or VAT number into the contact header.
Durable event queue
When Salesforce or HubSpot is unreachable, the queue holds your payloads for up to 72 hours and retries.
Payload boundaries
A full message body reaches a third-party tool only when you switch payload forwarding on.
Delivery log
Build the rest on the SDK
Use the API and webhooks for integrations not listed. CommunicationOS provides five MIT-licensed SDKs, plus Model Context Protocol servers for agents.
Webhook delivery
HMAC-signed JSON payloads for message receipts, delivery changes and assignment events. Replay events after an outage.
5 MIT SDKs
Typed libraries for TypeScript, Python, Go, Swift and Kotlin, licensed under MIT.
Credentials for agents
Point an agent at the inbox through an MCP server. Issue a credential for named threads and allowed actions, and every call enters the audit log.
More of the platform
Unified inbox
10 live networks and 5 in beta in one shared timeline.
AI layer
Summaries, commitments and follow-ups ready before you open a thread.
History and search
Past conversations in one index, searchable by topic.
PersonaLearn
Replies drafted in your own writing style.
Export and migration
Standard files with the original media, and history brought in from your own archive.
Apps
Web, macOS, Windows, iOS and Android.
Connect the tools around the inbox
Set up a native integration from the dashboard, or build your own pipeline on the SDK. Teammates are not billed.