Direct messages and mentions on X
Direct messages, customer mentions and partner enquiries land in one shared space, with automated outreach held back.
X
Connected accounts are running in production today.
How X connects
An account your team already uses connects, and from that moment its direct messages and the mentions you follow arrive in the shared inbox. A reply carries the parent post beside it.
X direct messages sit in the same place as every other network, and the noise filter holds back the messages that are not from a customer.
What you connect
An account your team already uses
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Direct messages and mention triage.
Direct message inbox
Mentions triaged into the queue
Spam shield tuned for X
Media indexed
Parent post attached to a reply
What the models do on X
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on X are turned on here.
Spam shield
A real enquiry is separated from cold affiliate outreach before you open the inbox.
Parent post attached
A public mention shows the conversation branch above the reply box.
Drafts in your writing style
The drafting model prepares a short reply that matches how you already write.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Mentions you pull into the queue stay attached to their thread, and the record exports as JSON.
Export formats
Plus the original media beside them.
X history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
X, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan an assistant answer direct messages from my X account?
Yes. Teammates read and draft replies to your X direct messages inside CommunicationOS without holding your account password.
How does triage separate public mentions from private messages?
Mentions and direct messages arrive in separate queues. An urgent public mention can be turned into an outbound direct message in one step.
Does the noise filter hold back bot outreach?
Automated outreach routes into a review folder you can empty, and a real enquiry stays in the queue.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.