19
Networks in scope
Messages from the same person stay in one thread
Each connected account feeds the same message list. When a contact switches from Instagram to WhatsApp, the conversation continues with the earlier context beside it.
10
Networks live today
$0
Per teammate
Unlimited
Conversations
Maya Chen
Legal needs another week. Please move the launch to Thursday, 12 June.
09:06Yes. Thursday 12 June works on our side. I’ll update the release plan and send a new checklist today.
09:11northstar-launch-checklist-v3.xlsx
11:32 “I checked with support. Tuesday training still works. Please keep the help centre hidden until legal signs off, but the status page can go live.”
14:08 · transcribedUnderstood. Training stays Tuesday 10 June at 14:00. The help centre remains private.
Message
Alder Studio, a software agency, working a client launch. Slack, WhatsApp, Signal and email threads sit in the same list, ordered by who is waiting on an answer.
One contact across connected networks
A client writes on Signal in the morning and emails a document that afternoon. CommunicationOS links those accounts to one person, so nobody has to ask the client to repeat themselves.
Cross-network matching
Phone numbers and email addresses link the same person across WhatsApp, Signal, SMS and Discord.
Thread merging
Merge two conversations about the same project into one timeline. Every attachment and timestamp stays visible.
Number updates
When a contact changes phone number, add the new line. The earlier conversations stay attached to the person.
Splitting a profile
If two people share an office number, split the profiles in one action. No messages are deleted.
Keep the history when somebody leaves
When a teammate leaves, their client conversations stay in your archive. Reassign the company WhatsApp Business number to whoever picks the work up, and the new owner reads the agreed dates, the files and the open questions in the thread itself.
Handover is on Scale and aboveHandover, +32 47•• •• 902
Cut the account access
Remove the person from the dashboard or from your identity provider and their session ends.
Reassign the conversations
Route their open threads and active projects to whoever picks the work up.
Read the earlier context
The new owner opens the thread and reads the agreed dates, the files and the open questions.
Work together on direct messages
Assign a conversation to one teammate, mention a colleague for advice and keep internal notes on the thread. The person on the other side sees only the reply.
Direct assignment
Hand a conversation to a named teammate so one person answers it.
Internal notes
Leave a note inside the thread that only your team can read.
Teammate mentions
Tag a colleague with @name to pull them into a thread for advice.
Round-robin routing
Distribute incoming conversations evenly across everyone on shift.
Thread permissions
Keep a pricing discussion closed while the delivery thread on the same project stays open.
Saved views
Filter by label, language or unread status and pin the result to the sidebar.
Rules run on the incoming message
An incoming message is checked against your rules as it lands. A question about a client launch routes to the account owner, and a billing question routes to whoever handles invoices.
A rule can read the contact, the label, the project, the language and the shift roster.
Assignment run, rule set “Client work”
“Homepage copy is ready for review. Can someone look at it today?”
Rules evaluated
Contact matches a known client
Thread label is client work
Project is Northstar launch
Sender language is nl-BE
Round robin, client work
Lucas Martin
Sofia Costa
Ravi Shah
4:51
Internal note, not visible to the client
Legal still holds the privacy copy. Do not promise a review date before Thursday.
Mention
@ravi can you take the redirect list? Northstar needs it by Friday at 12:00.
Set a reply target and watch the timer
Choose a reply window per network or per client. A timer counts down on the conversation. When a first reply misses the window, CommunicationOS tells the team lead, then the account lead.
First reply targets
The fastest channel, used for live questions
Slack
Shared Connect channels with clients
Signal
Direct lines for a small number of accounts
Written quotes and contract review
Saved views for each way of working
Build a view from a rule such as “unassigned WhatsApp threads on the Northstar launch”, then pin it to the sidebar so one person watches their own queue without opening the whole inbox.
Unassigned
Waiting on a reply
Reply target due in 10 min
Northstar launch
Voice notes only
Groups
Assigned to me
Snoozed
Per-thread permissions
Open the delivery thread to the whole team and keep the pricing thread on the same project closed.
Labels that carry rules
Applying a label can change the reply target, the owner and who can read the thread.
Shared or private
Keep a view to yourself or publish it so the team works the same queue.
More of the platform
AI layer
Summaries, commitments and follow-ups ready before you open a thread.
History and search
Past conversations in one index, searchable by topic.
PersonaLearn
Replies drafted in your own writing style.
Export and migration
Standard files with the original media, and history brought in from your own archive.
Apps
Web, macOS, Windows, iOS and Android.
Integrations
Sync for your CRM, billing system and issue tracker.
Bring your live networks into one inbox
10 networks connect today and 5 more run in beta. Teammates are not billed.