Facebook Messenger for consumer support
Page messages arrive in the same feed as WhatsApp, so consumer support sits beside client work.
Messenger
Connected accounts are running in production today.
How Messenger connects
A page your team runs connects, and from that moment its messages arrive in the same queue as every other network.
Messenger carries consumer support. A page inbox lands in the same queue as every other network, and messages arrive from the moment the page connects.
What you connect
A page your team runs
Counted as
One connected account. Conversations and teammates are not billed.
See what an account costsWhat arrives in the inbox
Page inboxes in the same queue as every other network.
Page inbox in the same queue
Messages indexed from the connection onward
Assignment and internal notes
Media indexed
Translation from the Team plan
What the models do on Messenger
Search, summaries and spam filtering are available where listed for this channel. The parts that only matter on Messenger are turned on here.
Noise filter
Promotional links and automated vendor pitches drop out before the queue.
Assignment and internal notes
A page conversation gets an owner and a private note before anybody replies.
Translation
An enquiry arrives in Polish, you read English, and the reply goes back in Polish.
Spam shield, thread summaries and search run on every plan. Commitment tracking, follow-up watch and translation start on Team and cover each connected account, including this one.
The AI layerHistory and export
Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index. Page threads stay searchable for the life of the account and export on request.
Export formats
Plus the original media beside them.
Messenger history you can take with you
The archive is indexed for the life of the account, from 1 GB on Starter to 1 TB on Scale. A single export runs to 1 GB on Starter and Team and 25 GB on Scale, and Enterprise export limits are set in the order form. Read and export access stays open for 30 days after cancellation.
Messenger, specifically
What people ask before they connect this network. An engineer answers channel questions.
Ask us directlyCan we connect several Facebook pages to one workspace?
Yes. Link each page separately and every page routes into its own labelled queue with its own assignment rules.
Does connecting a page bring the threads already in it?
No. Connecting an account brings new messages in from that moment. If the network provides an account archive you can request, upload the file and those earlier conversations join the same index.
Does connecting a page change the inbox we use today?
No. Messages keep arriving where they already did. CommunicationOS reads alongside and sends from the same page.
Read these next
All channels and their statusBring your message history into one inbox
Connect a live account and new messages arrive at once. Upload the archive a network gives you to add the years before that. Unlimited teammates and unlimited conversations on every plan.